Chope Diner FAQ

All reservations made till the last date of the year will be accounted for, with your new membership tier and earn rate reflected on the following year.

If you've made reservations on 29, 30 and 31 December, and are short of a few reservations to climb up a tier, your new membership tier and earn rate will not be reflected on 1 January.

Your new membership tier and earn rate will only be updated on 1, 2 or 3 January depending on when you make your reservations, following the 72-hour window for reservations to be successfully recorded as fulfilled.

If you've made reservations on 1, 2 or 3 January before your new membership tier and earn rate is reflected, you will be earning Chope-Dollars based on your old membership tier.

To find out more about our loyalty programme, click here.

For 2021 specifically, in light of the COVID-19 pandemic, we maintained all membership tiers from 2020. As such, your 2021 membership tier will be the same as your 2020 membership tier.

Yes! You are rewarded with Chope-Dollars exclusively when you sign in to your Chope account and make a reservation on the Chope app or via www.chope.co!

Earn Chope-Dollars when you make reservations via www.chope.co or the Chope App! You have to be signed-in to your Chope account at the point of reservation to receive Chope-Dollars. Redeem Chope-Dollars for dining and other lifestyle rewards from your Chope app!

Yes. Chope-Dollars expire according to the dates they're earned. All Chope-Dollars earned from January 2020 onwards, will be valid for one year. (E.g: Chope-Dollars issued within January 2020 will expire on 31 January 2021.) You may view a summary table of your Chope-Dollars and their corresponding expiry dates here, or in your 'Profile' tab in the Chope app by tapping on 'Chope-Dollars Balance'.

No. To get awarded Chope-Dollars, you must be signed in to your Chope account when you make a reservation.

Yes. But you're encouraged to create and account and sign in to receive those awesome Chope-Dollars. You have to be signed-in to your Chope account at the point of reservation to receive Chope-Dollars.

Yes, and we encourage you to do so! Each Chope user has a unique referral link which can be found in the their profile within the Chope app. Click on "Refer New Diner, Earn $" to share your referral link with friends and family. Do note that referrals are only successful once referees sign up for a new Chope account.

New diners (referees) will receive additional 200 Chope-Dollars from signing up via the referral link when the first reservation has been fulfilled. Reservations must be made via the Chope app or www.chope.co and Chope-Dollars will be credited within 72 hours from the date of dining.

The referrer will receive 300 Chope-Dollars after the referee has successfully completed his/her first reservation via the Chope app or www.chope.co.

Chope audits all reservations and reserves the right to suspend any Chope account if we detect atypical fraudulent behaviour.

Please refer to our Deals FAQ page here!

You would have received a Reservation Confirmation email. Follow the link to edit or cancel your reservation. Alternatively, you can edit or cancel your reservations from the Chope app as well. If you have installed the Chope App, your reservations should also be consolidated within your profile.

Generally you can cancel your reservation 24-48 hours prior to your scheduled reservation. We highly recommend you to check the restaurant’s terms and conditions.

Restaurants who have signed up for this feature will be able to trigger a call/SMS to your mobile phone. This call/SMS serves as a reminder for an upcoming reservation at the restaurant. Kindly follow the instructions in the call or sms for acknowledgement.

Yes, you may and you will still earn Chope-Dollars as long as you are logged into your registered Chope account!

Yes, you may but the subsequent reservations have to be more than 1 hour apart from the previous reservation.

Definitely! Upon arrival, please let the restaurant know the name the reservation was made under.

Each restaurant on Chope submits their agreed online quota to Chope. This online quota dictates how many diners will be allowed to make a reservation via Chope. Once the online quota is reached, Chope’s online reservation for the restaurant will be automatically closed. The online quota may not be reflective of the restaurant’s actual total seating capacity. In situations like this, we would recommend to contact the restaurant directly to make the reservation.

Chope offers 24/7 online reservation services. We do not provide reservation services via phone calls, emails, text, Facebook messenger, etc.

Yes, you can! Chope is available in the following cities, Bali, Jakarta, Bangkok, Phuket, Shanghai, Hong Kong, and Singapore. You will earn Chope-Dollars for making reservations in the different cities. However, for Shanghai, please create a separate Chope account.

Chope provides restaurant solutions such as reservation, deals, queues, order, and delivery management. Not all restaurants listed on Chope sign up to every solution we provide — thus you might find that some restaurants do not have a reservation function. However, while not all our restaurants are available for bookings, some offer dining deals, pre-order, takeaway, and delivery services on Chope. We are continuously working on adding more inventory of restaurants for such transactions to provide you with a more seamless reservations experience.

Not all restaurants listed on Chope are reservable. In order to make a reservation, you may wish to contact the restaurant directly with the contact details we have listed out in their restaurant page on Chope.

Currently, if you are on the Tripadvisor site, you would not be able to identify if you can make a reservation for that particularly restaurant on Chope. The best way to book a Chope restaurant would be come to our platform directly, whether through app or web.

The feature is currently in Beta Mode and currently does not allow any edits or deletion.

Restaurant ratings on Chope are calculated based on the average of all user ratings.

We will calculate ratings from valid reservations that have been attended. Diners who had canceled or did not attend their reservations are not able to leave ratings.

You can review a restaurant within 7 days of receiving the email. You are not able to review restaurants from your past reservation history prior to that.

Chope-Dollars will appear in your Chope account within 72 hours from the dining date.

Chope-Dollars are only awarded when reservations fulfil the following criteria:

• Reservations were made via the Chope website or app.
• Diners must be logged into their Chope account when the reservation is made.
• Diners must attend the reservation.

In the event restaurants dispute diners' attendance, the diner may be required to provide proof of dining in the form of a time and date-stamped receipt. Should neither parties be able to verify the genuinity of the reservation, Chope will make the final call for the reinstation of the reservation.

All inquiries regarding rewarding of Chope-Dollars must be submitted via email to our customer support team within 14 days from the reservation date in order to be considered for a review by Chope. To expedite the process, please attach a proof of dining (i.e. receipts) in the email.

Chope-Dollars are only awarded when reservations fulfil the following criteria:

• Reservations were made via the Chope website or app.
• Diners must be logged into their Chope account when the reservation is made.
• Diners must attend the reservation.

The value of Chope-Dollars earned for each reservation will be stated when you make your reservation via the Chope website or app. This can alternatively be referenced in your reservation confirmation email.

Chope reserves the right to deduct any Chope-Dollars that might have been credited to your account for bookings that also involved discounts, deals and rewards from other platforms and portals.

Use Chope-Dollars to redeem Deals Discount Codes and many more exciting perks! To view your options, please download the Chope App!

Redemption is easy! Simply:

1. Download the Chope app here.
2. Under the Profile tab, select “View Rewards” and scroll down to view all rewards. Tap to redeem your preferred reward and it will be emailed to you instantly.


Find out more about Chope-Dollars redemption here.

Chope-Dollars issued for reservations made in Singapore, Hong Kong, Jakarta, Bali, Phuket and Bangkok can be redeemed for rewards in any of these cities.

Chope-Dollars issued for reservations in Shanghai and Beijing can be redeemed for rewards in either of the cities.

Deposits are requested by restaurants to discourage no-show or late cancellation of reservations.

Restaurants differ in their deposit policy and may require a deposit for set menus, bookings of larger groups, for specific days or times each week or for occasions such as Valentine’s Day or New Year’s Eve.

You will be prompted during the reservations process to place a deposit should the restaurant’s policy require it.

Depending on the restaurant’s cancellation policy, you may be charged a penalty if you cancel your reservation. It is thus important to understand a restaurant’s cancellation policy that is stated during the reservations process.

Your deposit will only be partially or fully retained in the event of a no-show or late cancellation as per the restaurant’s defined cancellation policy.

A credit card authorisation hold is the practice of verifying electronic transactions initiated with a debit card or credit card and rendering this balance as unavailable for one to use until the ‘Hold’ has expired. The card is not charged for any amount at the time of initiating a credit card authorisation hold. The holding period may last up to 30 days.

Depending on the deposit transaction mode — the way in which your restaurant handles deposits will defer.

If the deposit amount was charged on your credit card i.e. you see it in your credit card statement, the restaurant can either take the equivalent amount off your dining bill or they can refund the amount back to your credit card. The latter will take up to 30 days.

If the deposit amount was held on your card i.e. you do not see any charges on your credit card statement, the authorisation hold will be released once you fulfil your reservation. No refund will be done as your credit card was not charged.

Chope facilitates the integration of secure payment gateways to restaurant accounts to take deposits. We do not hold any credit card details pertaining to deposits and are not able to process refunds on behalf of restaurants.

Please contact the respective restaurant directly If you have any questions about the refund of your deposit or the release of your credit card hold.

We update our Chope exclusives on a monthly basis. You may view the ongoing exclusive promotions via this link.

Please visit our Chope Guides.

Please visit our Deals website or our Chope app.

On the website, apply your promo code in the field ‘Use a promotion code’. A one-liner stating, ‘You will earn xxx Chope-Dollars with this reservation!’ will appear upon successful application.

Similarly on the Chope app, apply your promo code in the field ‘Have a promo code?’. A one-liner stating, ‘You will earn xxx Chope-Dollars with this reservation!’ will appear upon successful application.

Unfortunately, promo codes cannot be applied retrospectively after a reservation has been booked and confirmed. You may wish to cancel your reservation and make a new reservation using the promo code.

There are a few possible reasons for this. Kindly run through our checklist.

1. Is the promo code still valid?
2. Has the promo code been fully redeemed?
3. Is the promo code only valid for certain days or periods throughout a day?
4. Is the promo code only valid for specific restaurants?
5. Is the promo code only valid for reservations made on the Chope App or Chope website (www.chope.co)?

Should you still face issues after running through our checklist, please drop us an email at customersupport@chope.co.

Unfortunately, we will not be able to extend the promo code. Please visit the Chope website or the Chope app for other ongoing promotions.

There are 5 tiers - Member, Bronze, Silver, Gold, and Platinum. Your tier in the current year will depend on the number of reservations* fulfilled in the previous year. The more reservations you fulfil, the higher your tier, and the more Chope-Dollars you can earn (which means the more rewards you can redeem, at a faster rate).

Find out more about the membership tiers in your city here.

Singapore
Bali, Jakarta
Bangkok, Phuket
Hong Kong
Shanghai

*Reservations must be made via the Chope app or www.chope.co

You will move up to the next tier immediately after fulfilling X number of reservations* needed to level up.

(e.g. If you are at Bronze tier and you need 15 reservations to move up to Silver tier, you will change tiers after fulfilling your 15th reservation.)

*Reservations must be made via the Chope app or www.chope.co

You will move down tiers if, at the end of the calendar year, you have not managed to fulfil X number of reservations* needed to maintain your current tier.

The tier you will end up with depends on the number of reservations you made within that calendar year. (e.g. If you made and fulfilled 9 reservations in 2020, you will be in Bronze tier for 2021, if you made and fulfilled 30 reservations in 2020, you will be in Gold tier for 2021.)

However, for 2021 specifically, in light of the COVID-19 pandemic, we maintained all membership tiers from 2020. As such, your 2021 membership tier will be the same as your 2020 membership tier.

*Reservations must be made via the Chope app or www.chope.co

The counter for reservations fulfilled will start from zero at the beginning of each calendar year. The tier that you will begin with depends on the number of reservations* fulfilled in the previous year.

To view your progress or check the number of reservations needed to maintain your current tier in the next year, head to your ‘Profile’ tab in the app.

*Reservations must be made via the Chope app or www.chope.co

If you registered for a Chope account in Singapore, Hong Kong, Jakarta, Bali, Bangkok, or Phuket, your reservations in any of these cities will count towards your membership status.

If you registered for a Chope account in Shanghai and Beijing, only your reservations in these cities will count towards your membership status.

All reservations made till 28 December 2019 will be accounted for, with your new membership tier and earn rate reflected on 1 January 2020.

If you’ve made reservations on 29, 30 and 31 December, and are short of a few reservations to climb up a tier, your new membership tier and earn rate will not be reflected on 1 January 2020.

Your new membership tier and earn rate will only be updated on 1, 2 or 3 January 2010 depending on when you make your reservations, following the 72-hour window for reservations to be successfully recorded as fulfilled.

If you’ve made reservations on 1, 2 or 3 January 2020 before your new membership tier and earn rate is reflected, you will be earning Chope-Dollars based on your old membership tier.

1. Launch the Chope app, log in to your account and click on the ‘Profile’ tab.
2. Click on ‘Chope-Dollars Balance’ to review the amount of C$ you have and when they expire. You can also see the tier that you are in.
3. Tap on 'View Rewards' then scroll down to view available rewards. Redeem your rewards directly through the Chope app.

Yes, we can only display your information once you have registered for a Chope account.

Yes. Chope-Dollars expire according to the dates they're earned. You may view a summary table of your Chope-Dollars and their corresponding expiry dateshere or by going to your 'Profile' in the Chope app and tap on "Chope-Dollars Balance".

Unfortunately, no. The expiration date of Chope-Dollars will not be extended for anyone, under any circumstances.

All users will earn a base amount of 100 Chope-Dollars per reservation when they first start booking with Chope. As you go up the tiers, the multiplier will kick in to give you more Chope-Dollars for each reservation*. The higher your tier, the higher your multiplier.

For example, if your tier jumps from Silver to Gold and your multiplier increases from 1.25 to 1.5x, every reservation you make as a Gold user will give you 150 C$ (1.5 x 100 C$) compared to 125 C$ as a Silver user.

*Reservations must be made via the Chope app or www.chope.co

No, it does not. The multiplier only applies to the base amount of Chope-Dollars earned per reservation (100 C$) and not any other Chope-Dollar promotions or specials.

If a person with the 1.5x multiplier makes a booking and applies a promo code that gives them additional 200 Chope-Dollars, then the total Chope-Dollars earned for that reservation would be:

Your membership tier, requirements, and multiplier are tied to the city you registered in. If you registered in Chope Singapore, Hong Kong, Bangkok, Bali, Jakarta, or Phuket, your status and multiplier will not change for reservations made in those cities.

No, you can only earn Chope-Dollars by booking through the Chope app or website and the relevant multiplier will apply.

Yes, the Chope-Dollars multiplier will follow the tier, as shown in the TIERS section.

Yes, Chope reservations made in our cities (Singapore, Hong Kong, Bali, Jakarta, Phuket, Bangkok, and Shanghai) will give you Chope-Dollars, regardless of where you’re based. For instance, a Singapore-based user can book for a Bali restaurant on Chope and receive Chope-Dollars for that reservation.

However, to access the Chope-Dollars earned from reservations in Shanghai, please email support.cn@chope.co to request for assistance.

The multiplier will be based on the date you create the reservation and not the dining date, therefore, it will follow the tier multiplier prior to the change.

Your membership tier, requirements, and multiplier are tied to the city you registered in. If you registered in Chope Singapore, Hong Kong, Bangkok, Bali, Jakarta, or Phuket, your multiplier will still work for the reservations made in those cities.

Chope-Dollars can be used to redeem rewards from Chope Singapore, Chope Hong Kong, Chope Jakarta, Chope Bali, and Chope Bangkok. Please note that Chope Phuket does not have any redeemable rewards.
Redemption is easy! Simply:

• Download the Chope app here.
• Under the Profile tab, select “Chope-Dollars Balance” and scroll down to view all rewards. Tap to redeem your preferred reward.
• Your restaurant dining vouchers/Discount Code will be emailed to you instantly.

For more information about Chope Shanghai rewards and redemptions, please email customersupport@chope.co for assistance.

No, you will need to sign up to access and redeem your Chope-Dollars.

Yes, you can redeem rewards from all Chope cities except Shanghai and Phuket if you have a Chope account from Singapore, Hong Kong, Bali, Jakarta, or Bangkok. If you have a Chope Shanghai account, you can only redeem rewards from Shanghai.

Find out more about Chope Shanghai accounts here. Do remember to read the T&Cs of the reward to ensure you will be using it correctly and in the applicable city.

All redemptions are final and there will be no refund of Chope-Dollars.

Unfortunately, Chope-Dollars earned for Chope Shanghai reservations will be stored separately from Chope-Dollars earned for bookings from any other Chope city.

Users who register for an account through any city except for Shanghai, with the same email used to make the bookings will generally be able to access their Chope-Dollars earned in the cities other than Shanghai.
To access and use the Chope-Dollars accumulated from Chope Shanghai reservations, please email customersupport@chope.co for assistance.

Chope is on a mission to connect restaurants and diners through discovery, reservations, and deals. The Chope app and website feature various guides and over 4,000 restaurants to help users discover places to eat, book instantly, and enjoy savings through specials and dining vouchers.

Founded in 2011 and currently in eight cities (Singapore, Hong Kong, Bangkok, Phuket, Shanghai, Beijing, Bali, and Jakarta), Chope has seated over 35 million diners and works with top partners like The Lo & Behold Group, JUMBO Group, Soho Hospitality, Lost Heaven, and The Union Group. Visit www.chope.co and download the app for more information.

Convenience

• Make online reservations 24/7, no more waiting for someone to pick up the phone!
• Receive instant email confirmation of your booking

Discovery

• Lovingly curated restaurant reviews along with personally recommended dishes you should not miss!
• Exclusive promotions, perks, restaurant updates, special menus, and events

Rewarding

• Every time you book through Chope's app or our site you have the chance to earn Chope-Dollars, which can be exchanged for dining vouchers.

It's FREE!

• Yup, absolutely FREE to make a reservation!
• FREE to download our app.

Kindly visit https://www.chope.co/singapore-restaurants/for-restaurants and fill up your details so that our sales representative can contact you.

If you have any feedback/suggestions about Chope's website, app, please reach out to us at customersupport@chope.co.

We've enhanced our search filters to ensure our results reflect your preferences, and you can now look for dining ideas and inspirations in our guides, which are searchable, too. If you have a specific restaurant you'd like to see on Chope, please write to us at customersupport@chope.co, and we will do our best to get them onboard!

You can now dine the way you want with Chope by discovering a wider selection of eateries that include hawkers, fast food joints, family favourites, as well as high-end specialties. Not to worry, our carefully curated dining guides for every occasion will still ensure you get the best inspirations and pick of the lot every time you dine.

Chope is happy to shout about all the deals our restaurant partners have. While some deals are available for purchase as dining vouchers, other deals are available via promo codes when you make a transaction. While Chope strives to work with our restaurant partners to provide deals for our diners, not all restaurants are on our deals offering. If you have a specific restaurant in mind that should offer deals, write in to us at customersupport@chope.co, and we will do our best to get them onboard!

We have clearly indicated action buttons at the bottom of each restaurant page that show what you transactions you can make at this restaurant, whether it's to book a table, buy a deal, or make an order for pick-up/takeaway. In our search results, you'll also see a list of transactions you can do under each search result. These restaurants that are transactable are part of Chope.

We've enhanced our search filters to ensure our results reflect your preferences, and you can now look for dining ideas and inspirations in our guides, which are searchable, too!

We've clearly indicated action buttons at the bottom of each restaurant page that show what you transactions you can make at this restaurant, whether it's to book a table, buy a deal, or make an order for pick-up/takeaway. In our search results, you'll also see a list of transactions you can do under each search result. These restaurants that are transactable are part of Chope.

Yes, you can. Simply head to the filters in our search results and look under Services. You may select any service you prefer to showcase restaurants that are transactable.

Our fresh look and navigation experience has been designed to incorporate exciting new features such as dish highlights, menus, and guides, as well as encourage you to explore more restaurants you've yet to discover on our app. We've also made it easier for you to transact with quick actionable buttons. Rest assured, we are continuously improving your browsing experience to serve you better.

Thanks for your feedback. Our new restaurant page provides restaurants with the flexibility to inform us if their details are incorrect or outdated, and ensure that we adhere to such requests to the best of our ability. We will relay the mismatch of information to the restaurant directly and keep you posted on the outcome.

We rely heavily on our restaurant partners to furnish us with updated information. Our new restaurant page also provides restaurants that are listed on Tripadvisor with the flexibility to inform us if their details are incorrect or outdated. We ensure that we adhere to such requests to the best of our ability.

Chope vouchers are not available on Tripadvisor for purchase. To purchase a Chope voucher, please download or utilise the Chope app, or head to chope.co.

As a leading dining platform, Chope provides solutions for restaurants such as reservation, deals, queues, order, and delivery management. Not all restaurants listed on Chope sign up to every solution we provide — thus you might find that some restaurants do not have a delivery function. If you wish to order delivery from a restaurant, we recommend that you contact the restaurant directly with the contact information provided on the restaurant page. We do have a list of restaurants we currently work with for delivery, and they can be found here. However, while not all our restaurants are available for delivery, some offer pick-up and takeaway services on Chope.
We are continuously working to improve our solutions that will provide diners with a seamless experience, so stay tuned!

When you make an order on Chope, you are directed to a third party system connected into Chope — hence the need to provide your information. These transactions are done with the highest priority paid to personal data and security requirements.

We have clearly indicated action buttons at the bottom of each restaurant page that show what you transactions you can make at this restaurant, whether it's to book a table, buy a deal, or make an order for pick-up/takeaway. In our search results, you'll also see a list of transactions you can do under each search result. These restaurants that are transactable are part of Chope.

We're happy to announce that our partnership and integration with Tripadvisor is reflected in each restaurant page, with ratings and the latest 5 reviews. Ratings and reviews were features which many of our users had provided feedback on that we were lacking. Tripadvisor ratings and reviews provide diners such as yourself with the information and user-generated content you might need to aid you along your decision-making process.

Our Tripadvisor integration currently only supports the publishing of ratings and reviews. While we hope to eventually allow our diners to leave a review directly on our app, at the moment, you can only leave a review by heading to the restaurant page on Tripadvisor. We are continuously working to improve our solutions that will provide diners with a seamless experience, so stay tuned!

Thanks for your feedback. The reviews you see on Chope are from an integration with Tripadvisor. Tripadvisor itself does not accept any profanity in their reviews. We will flag this to Tripadvisor and get it removed from the platforms accordingly.

Our Tripadvisor integration currently supports the publishing of ratings and the latest five reviews — so the content you see on Tripadvisor is the same reflected on Chope. While reviews do aid diners such as yourself in the decision-making process, we trust that you will also exercise your own judgment in making a transaction with a restaurant.