Chope Diner FAQ

Chope Diner FAQ

TIERS

There are 5 tiers - Member, Bronze, Silver, Gold, and Platinum. Your tier in the current year will depend on the number of reservations* fulfilled in the previous year. The more reservations you fulfil, the higher your tier, and the more Chope-Dollars you can earn (which means the more rewards you can redeem, at a faster rate).

Find out more about the membership tiers in your city here.

Singapore
Bali, Jakarta
Bangkok, Phuket
Hong Kong
Shanghai

*Reservations must be made via the Chope app or www.chope.net.cn

Your tier will depend on the number of reservations* you made in 2018.

*Reservations must be made via the Chope app or www.chope.net.cn

You will move up to the next tier immediately after fulfilling X number of reservations* needed to level up.

(e.g. If you are at Bronze tier and you need 3 reservations to move up to Silver tier, you will change tiers after fulfilling your 3rd reservation.)

*Reservations must be made via the Chope app or www.chope.net.cn

You will move down tiers if, at the end of the calendar year, you have not managed to fulfil X number of reservations* needed to maintain your current tier.

The tier you will end up with depends on the number of reservations you made within that calendar year. (e.g. If you made and fulfilled 9 reservations in 2020, you will be in Bronze tier for 2021, if you made and fulfilled 30 reservations in 2020, you will be in Gold tier for 2021.)

*Reservations must be made via the Chope app or www.chope.net.cn

The counter for reservations fulfilled will start from zero at the beginning of each calendar year. The tier that you will begin with depends on the number of reservations* fulfilled in the previous year.

To view your progress or check the number of reservations needed to maintain your current tier in the next year, head to your ‘Profile’ tab in the app.

*Reservations must be made via the Chope app or www.chope.net.cn

CHOPE-DOLLARS TRACKING

1. Launch the Chope app and click on the ‘Profile’ tab.
2. Click on ‘Chope-Dollars Balance’ to review the amount of C$ you have and when they expire. You can also see the tier that you are in and the rewards you can access in the same page.
3. On the C$ page, scroll down to view your reward options. Redeem your rewards directly through the Chope app.

Yes, we can only display your information once you have registered for a Chope account.

CHOPE-DOLLARS EXPIRATION

Your current Chope-Dollars earned before and during 2018 will expire on 31 Dec 2019. Thereafter, Chope-Dollars earned during the year will expire on 31 Dec of the following year.

(e.g. Chope-Dollars earned during 2019 will expire on 31 Dec 2020.)

Unfortunately, no. The expiration date of Chope-Dollars will not be extended for anyone, under any circumstances.

REWARDS

All users will earn a base amount of 50 Chope-Dollars per reservation when they first start booking with Chope. As you go up the tiers, the multiplier will kick in to give you more Chope-Dollars for each reservation*. The higher your tier, the higher your multiplier. Do note that you can only enjoy the multiplier by booking through the Chope app or website.

For example, if your tier jumps from Silver to Gold and your multiplier increases from 2 to 3x, every reservation you make as a Gold user will give you 150 C$ (3 x 50 C$) compared to 100 C$ as a Silver user.

*Reservations must be made via the Chope app or www.chope.net.cn

No, it does not. The multiplier only applies to the base amount of Chope-Dollars earned per reservation (50 C$) and not any other Chope-Dollar promotions or specials.

If a person with the 2x multiplier makes a booking and applies a promo code that gives them an additional 200 Chope-Dollars, then the total Chope-Dollars earned for that reservation would be:

[2 x 50 C$] + 200 C$ = 300 C$

Yes, the Chope-Dollars multiplier will follow the tier, as shown in the TIERS section.

Unfortunately, if you hold a Chope Shanghai account, only reservations made for Chope Shanghai restaurants will give you Chope-Dollars.

However, to access the Chope-Dollars earned from reservations in other cities, you can simply create a new account to accumulate your Chope-Dollars there. Please email support.cn@chope.co to request for assistance to transfer your Chope-Dollars between the different cities.

The multiplier will be based on the date you create the reservation and not the dining date, therefore, it will follow the tier multiplier prior to the change.

Your Chope Shanghai status and multiplier will not apply to reservations made in other Chope cities.

Chope-Dollars can be used to redeem rewards from Chope Singapore, Chope Hong Kong, Chope Jakarta, Chope Bali, and Chope Bangkok. Please note that Chope Phuket does not have any redeemable rewards.
Redemption is easy! Simply:

  • Download the Chope app here.
  • Be a registered and verified user, or login to Chope via Facebook (sign up here).
  • Under the Profile tab, select “Chope-Dollars Balance” and scroll down to view all rewards. Tap to redeem your preferred reward.
  • Your restaurant dining vouchers/Discount Code will be emailed to you instantly. For Krisflyer redemption, KrisFlyer miles will be credited to the diner's KrisFlyer account within 15 working days.

For more information about other Chope cities' rewards and redemptions, please email support.cn@chope.co for assistance.

To view your options, please go to your Chope app profile page.

No, you will need to sign up to access and redeem your Chope-Dollars.

If you would like to redeem rewards from all cities, simply sign up for a Chope Shanghai account as well as a Chope account from any of the other cities. Do remember to read the T&Cs of the reward to ensure you will be using it correctly and in the applicable city. You can contact support.cn@chope.co for assistance in exchanging your Chope Shanghai Chope-Dollars for other cities’ rewards.

All redemptions are final and there will be no refund of Chope-Dollars.

Unfortunately, Chope-Dollars earned for Chope Shanghai reservations will be stored separately from Chope-Dollars earned for bookings from any other Chope city.

Users who register for an account through any city except for Shanghai, with the same email used to make the bookings will generally be able to access their Chope-Dollars earned in the cities other than Shanghai.
To access and use the Chope-Dollars accumulated from Chope Shanghai reservations, please email support.cn@chope.co for assistance.

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